Refund and Returns Policy – Janorachem Trading

At Janorachem Trading, customer satisfaction is our top priority. We strive to provide high-quality chemicals, safe delivery, and excellent customer service. Our Refund and Returns Policy ensures that any issues with products are handled promptly, fairly, and in compliance with safety standards.


1. Eligibility for Returns

  • Products must be unused, unopened, and in original packaging.
  • Returns must be requested within 14 days of delivery.
  • Customers must provide proof of purchase (invoice or receipt).
  • Returns are not accepted for perishable or hazardous chemicals unless damaged during shipping.

2. How to Request a Return

  1. Contact our support team via email at support@janorachem-trading.com or through our Contact Page.
  2. Provide the order number, product details, and reason for return.
  3. Follow the instructions from our team for safe packaging and shipment.

Note: All returns must comply with chemical safety and transport regulations.


3. Refund Process

  • Once the returned item is received and inspected, refunds will be processed within 7–14 business days.
  • Refunds are issued via the original payment method.
  • Shipping and handling fees may not be refundable unless the return is due to our error or defective product.

4. Product Replacement

  • Defective or incorrectly shipped products will be replaced at no additional cost.
  • Expedited shipping options are available for replacements.
  • Our team ensures that all replacements meet quality and compliance standards.

5. Safety and Compliance

  • Products must be returned in a manner that prevents spills, leaks, or contamination.
  • Customers must follow all local and international chemical handling regulations.
  • Hazardous chemicals may require special permits or professional handling.

6. Contact Us

For questions regarding returns or refunds, contact:

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